Technical Leader - ServiceNow Platform Specialist

ServiceNow Manager Job Description Job Summary:

We are seeking a ServiceNow Manager to lead our technical team focused on the ServiceNow platform. This client-facing leader will provide project and services oversight by managing a team of ServiceNow consultants and developers. They will ensure all resources are properly trained, well utilized, and are delivering high quality services.

The successful candidate will promote the team's capabilities through pre-sales activities and be responsible for the overall profitability of the team. Role Description

• Preparation of business reviews, including ServiceNow Services achievements, short and long-term goals.
• Act as a subject matter expert in matters pertaining to ServiceNow Services.
• In charge of the successful execution and profitability of SHI ServiceNow Services projects.
• Lead team and resources to ensure a quality customer experience during ServiceNow services engagements. Skill Requirements

The ideal candidate will have expertise in:

• A comprehension of company operations, market positioning, competitive dynamics, and operational processes.
• Designing and implementing long-term human resources initiatives that align with the overall business strategy.
• Securely handling sensitive data, ensuring privacy and compliance with data protection regulations.
• Cultivating and maintaining effective relationships with business partners.

Qualifications

The following qualifications are required:

• Bachelor's degree in a related field or relevant experience.
• 10 years in building and managing high-performing technical teams.
• 10 years of technical experience with significant capability in the ServiceNow platform.
• 10 years of customer consulting leadership experience.
• 3 years of experience in Consulting and/or Services Sales team is required.

Benefits

This position offers a range of benefits, including:

• Medical, vision, dental, 401K, and flexible spending.

Other Requirements

Please note the following requirements:

• Ability to travel up to 25%.