Senior Director, Platform Business Product Management

play key role connective tissue between employee journeys and platforms that power them be responsible for bringing global people voice vision to life through platform capabilities like ai my servicenow and my assist empowering all employee experience products to scale consistently and intelligently

act as end-to-end product leader strategic counterpart for shared employee experience capabilities including ai-powered interactions portal my servicenow search and assistant my assist own platform bpm vision for people experience define and execute bold forward-looking product vision for shared platform capabilities that power internal employee experiences with focus on ai-powered interactions portal my servicenow and enterprise search and digital assistance my assist ensure every aspect of platform product development reflects servicenows ai-first approach and commitment to people pact

translate global people teams goals journey-level strategies into actionable platform product requirements outcomes partner with vertical business product managers talent acquisition total rewards learning and development people analytics people services to ensure their roadmaps integrate right platform-powered features emphasizing reuse scale cross-journey consistency coach enable and empower vertical gp business product managers to make most of shared platform capabilities delivering ai and assistant-based experiences that are consistent intuitive and high-impact develop enablement assets in alignment with dt guidance reusable templates integration standards design patterns to ensure consistent efficient development across gp business product teams lead shared planning governance rituals that align product teams around common milestones maturity goals and platform best practices

steward data trust and responsible ai use influence platform data strategies ai feature development representing gps use cases constraints values tight coordination with technical and data owners in dt and enterprise ai team partner with people analytics servicenow data analytics and ai teams to ensure all platform features grounded in trusted governed well-instrumented data champion responsible ai design principles transparency consent feedback loops human-in-the-loop experiences where appropriate define instrumentation strategies allowing teams to continuously improve personalization performance satisfaction across platform use cases

lead through influence and platform value realization act thought leader connector across gp dt and step organizations communicating compelling vision for how shared capabilities can transform employee experience champion gp teams role customer zero showcasing internal excellence in using now platform to serve our employees establish and track measurable indicators of success spanning cross-journey consistency ai assistant adoption contributing to ai control tower tracking employee satisfaction and platform reuse across gp help define joint platform operating rhythms governance between gp and dt including intake prioritization retrospectives and kpi review to ensure shared success