Advanced ServiceNow HRSD Functional Specialist

Our organization is seeking a skilled Techno-Functional Analyst to join our Colleague Experience team.

The ideal candidate will have experience in ServiceNow HRSD with strong knowledge of configurations and best practices.

This role requires a strong understanding of HR Service Delivery principles and the ability to collaborate with cross-functional teams to deliver business process improvements.

Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD.
• Lead the design, documentation, and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events, and Journeys.
• Provide expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization.
• Lead and perform data analysis and reporting to support decision-making and identify improvement opportunities across platform.
• Collaborate with HRSD process owners, product owner, developers, and other stakeholders to improve existing services and processes.
• Develop and maintain detailed business requirements documentation, including design specifications, test plans, and deployment procedures.
• Provide training and support to users for new or modified features and functionalities.
• Stay current with industry trends and advancements in ServiceNow technology to continually improve service offerings.
• Develop and manage documentation, including design workbooks and test scenarios.
• Support user acceptance testing (UAT) and maintain clear communication with stakeholders.

Required Skills and Qualifications:

• 5 years of experience in HR Operations
• 5 years' experience designing, configuring, and maintaining ServiceNow HRSD applications
• 3 years' experience with backlog, demand, and incident management
• 2 years' demonstrated problem-solving skills
• 2 years' experience effectively communicating and collaborating in a diverse team environment

Benefits:

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs
• Confidential counseling and financial coaching

Others:

We are an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.