Senior Software Engineering

job overview

we are seeking a skilled and motivated senior software engineering, with servicenow application developer experience, to join our network operations transformation initiative. this role will be instrumental in supporting the migration from legacy ticketing systems to at&t's enterprise servicenow platform. you will work closely with cross-functional teams to design, develop, and deploy scalable servicenow solutions that align with operational goals and compliance standards.

key roles and responsibilities:

• develop and configure servicenow applications, modules, and workflows to support network operations use cases
• collaborate with stakeholders to gather requirements and translate them into technical solutions
• support the refactoring of legacy tools (e.g., aots-m, aots-tm, aots-cm) into standardized servicenow architecture
• ensure seamless integration of escalations, incident management, and case ticketing within the servicenow ecosystem
• participate in platform onboarding, scoped app development, and data ingestion processes
• maintain documentation and contribute to knowledge base articles and onboarding guides
• troubleshoot and resolve issues related to servicenow functionality and performance

required experience: 3-5 years; technical career pathway (tcp) role

required qualifications:

• 3+ years of experience developing on the servicenow platform
• strong understanding of itsm, cmdb, and incident/change/problem management modules
• proficiency in javascript, rest/soap apis, and servicenow scripting

desired qualifications:

• experience with at&t's servicenow architecture or similar enterprise-scale implementations is a plus

desirable education: bachelors of science degree in computer engineering, computer science, applied science, electrical engineering, or math; developer nanodegree; or equivalent experience

supervisory: no