ServiceNow CMDB Architect

ServiceNow CMDB Architect

As a key member of our team at Syntricate Technologies, you will play a pivotal role in designing and implementing the ServiceNow Configuration Management Database (CMDB) architecture. This is a full-time position based in Irvine, CA, working closely with our experienced professionals to drive business success through cutting-edge technology solutions.

Key Responsibilities:

• Design and implement ServiceNow CMDB architecture aligned with business requirements and ITIL best practices
• Collaborate with cross-functional teams to ensure seamless integration and data management
• Develop and maintain processes for efficient configuration item tracking, relationships, and dependencies
• Optimize CMDB performance, scalability, and reliability to support business growth and change
• Stay up-to-date with ServiceNow product releases and industry trends, incorporating new features and best practices into existing workflows

Requirements:

• 8+ years of experience in IT Service Management and/or ServiceNow implementation and administration
• Proven expertise in ServiceNow CMDB design, development, and optimization
• Strong understanding of ITIL v4 framework and process improvement methodologies
• Excellent communication, collaboration, and problem-solving skills
• Experience working in an agile environment and adapting to changing priorities