Highly Skilled ServiceNow Professional

Job Title: ServiceNow Architect

A highly skilled professional with expertise in designing and implementing ServiceNow solutions. About the Role:

• This is a Manager II position within our Enterprise Services team, focused on leading technical aspects of project delivery.
• As a ServiceNow Technical Lead - Portal/Special Projects, you will be responsible for development, implementation, and maintenance of HRIS systems and related policies and procedures. Responsibilities:
• Owning and driving L3/L4 production support/enhancements with support/dev teams, business stakeholders, platform teams, and vendors.
• Leading technical aspects of project delivery by collaborating with functional teams, business units, vendors, and partners.
• Developing Proof-of-Concepts (POCs) and presenting solution options to senior leadership to solve complex business problems.
• Establishing high standards and acting as a mentor to development teams.
• Driving release management and change management processes.
• Implementing process improvements by collaborating with the platform team.
• Contributing to roadmaps and accelerating the adoption and maturity of platform capabilities.
• Providing retrieval ability to produce employee information for analysis and decision-making, statistical data, and other employee-related reports as required.
• Leading a technically diverse team geographically dispersed in the US and India.
• Maintaining current awareness of trends in HRIS and software developments and keeping abreast of trends and new methods in information systems training, materials, and techniques. Requirements:
• Bachelor's degree in Computer Science, Technology, Information Systems or related discipline and minimum 8 years' related work experience.
• Strong knowledge of the core ITSM platform, platform security, and integrations.
• Experience with full-cycle implementation in ServiceNow primarily on HRSD, integrating ServiceNow with third-party software using REST/SOAP, including scripted web services, servers.
• Experience in Service Portal and building custom widgets using Angular JS and implementing and customizing core applications, including incident, problem, change, knowledge, configuration management, and service catalog.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
• Hands-on experience in configuration and development in portal, workflows, UI actions, integrations, and knowledge of key integrations and their mechanisms with multiple HR technology platforms like Workday.
• Knowledge of technical components such as LDAP, SSO, SSL, and other such technologies. Preferred Qualifications:
• Strong expertise in Agile development/SDLC methodologies and Test Automation.
• Experience in release management and change management processes.
• Becoming the SME on all components of ServiceNow HRSD. We Offer:

A comprehensive total rewards package with competitive compensation, healthcare, wellness, retirement, and work-life benefits, career development, and recognition programs.

The benefits include parental leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care. Work Location:

This role is fully remote.

The salary range for this role is $124,000 USD - $250,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function, and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.