Sr. ServiceNow IRM/GRC Developer/Administrator - Platform Maintenance Specialist

Job Title: Sr. ServiceNow IRM/GRC Developer

This is a dynamic role within our team where you will be part of the core team responsible for the overall health and ongoing maintenance of the ServiceNow platform. As a key member, your primary focus will be around supporting the GRC/IRM modules, specifically, the two currently implemented: Policy and Compliance Management and Audit Management.

Our team provides strategic direction and business support to various departments within the company.

• Configure and maintain the ServiceNow GRC/IRM platform.
• Partner with Cybersecurity GRC Analysts to process audit controls, audit gaps, tickets, workflows, and to identify and implement automation opportunities.
• Map policies to controls.
• Lead efforts to automate repetitive processes in the ServiceNow platform.
• Collaborate with IT Compliance Engineers, Control Owners and Attestation Owners to create and execute tests and attestations, and to update control documentation when required.
• Identify areas to improve audit gaps, productivity, and compliance, including automation opportunities.
• Support IT operations teams to assess and fix security vulnerabilities, gaps, and weaknesses across IT infrastructure.
• Assist with internal and external compliance audits.
• Create and maintain system design and operations documentation.

The ideal candidate will have strong technical skills and experience working with ServiceNow, specifically in the GRC/IRM module. Additionally, excellent communication and interpersonal skills are essential for success in this role.

A bachelor's degree in Computer Science or related field, along with 10+ years of relevant experience, is preferred. Certification as a Certified ServiceNow Admin (CSA) and knowledge of the NIST cybersecurity framework are also highly valued.

We offer competitive compensation and benefits package, including medical, dental, and vision plans, 401(k) matching, life insurance, paid time off, tuition reimbursement, and more.

To be considered for this role, please ensure you meet the minimum requirements outlined below. Requirements:

• Bachelor's degree in Computer Science, Business Administration, or related field of study.
• Minimum 2 years of experience architecting and developing within the ServiceNow GRC / IRM modules, with particular focus on the Policy and Compliance Management (e.g. Control Indicators) and Audit Management components of the IRM module.
• Active Certified ServiceNow Admin (CSA) Certification.
• Working knowledge of the NIST cybersecurity framework.
• Solid ITSM, ITIL and/or COBIT understanding.
• Experience working with web technologies such as HTML, CSS, JavaScript, XML, SOAP, and REST. Preferred Qualifications:
• Micro Certs and other certifications within the ServiceNow platform.
• Additional ITIL V3 and ITIL V4 Certifications.
• Professionalism with an emphasis on customer service.
• Excellent interpersonal and communication skills.
• Understanding of agile methodologies.