ServiceNow Business Consultant

A successful Business Analyst is sought to play a vital role in the ServiceNow platform. The ideal candidate will have excellent communication and problem-solving skills, with experience in translating business logic into technical specifications. As a key member of our team, you will be responsible for:

• Gathering requirements through workshops and interviews, and documenting them accurately.
• Translating complex technical specifications into business logic and vice versa.
• Collaborating with stakeholders to evaluate ServiceNow capabilities and enhancements.
• Creating user stories, process guides, end-user documentation, and playbooks.
• Maintaining clear communication with stakeholders regarding status updates and feasibility assessments. The ideal candidate will have:
• A Bachelor's degree in Computer Science, Information Systems, or related field.
• 3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
• ITIL Foundation Certification (v4).
• Strong oral and written communication skills.
• Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate. In return, we offer:
• Flexible work arrangements.
• Comprehensive healthcare benefits, including dental and mental health programs.
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan.
• Paid time off and paid holidays.
• Paid parental leave.
• Family building benefits like adoption assistance, surrogacy, and cryopreservation.
• Social well-being benefits like subsidized back-up child/elder care and tutoring.
• Mentoring, coaching, and learning programs.
• Employee Resource Groups.
• Disaster Relief.