Senior Governance Specialist - ServiceNow

Job Description:

A Governance, Risk, and Compliance (GRC) Integrated Risk Management (IRM) Subject Matter Expert has expertise in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution.

This expert is responsible for designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. They work alongside a ServiceNow Architect and Engagement Teams to share responsibility for the overall ServiceNow solution. Key Responsibilities:

• Interact with Engagement Teams to collect and translate technical development requirements
• Participate in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs
• Provide guidance and insight regarding industry best practices and recommendations
• Define process and technical requirements to support design
• Ensure that system improvements are successfully implemented
• Provide standard methodologies for guiding adoption and influencing the customer to make investments in the solution Required Skills and Qualifications:
• ServiceNow Certified Systems Administration (CSA) certification
• ServiceNow GRC IRM Certification
• 1 year's experience working with GRC IRM solutions on the ServiceNow platform
• ITIL V4 Foundation or above (or willingness to obtain it)
• Experience utilizing the Agile/Scrum methodology to define and deliver development work
• Experience integrating to multiple data sources used to populate ServiceNow modules
• Good understanding of ITSM Tooling / ServiceNow / GRC IRM
• Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
• Excellent communication skills (verbal and written)
• Able to work independently and demonstrate initiative through proactive behavior
• Participate in and/or lead diagnosis and fixing of problems within area of expertise
• Identify and fix the root cause rather than just symptoms
• Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
• Listen and ensure understanding of the client requirements to be able to support the design of appropriate solutions
• Work with peer team to develop and promote solution
• Display a basic and developing understanding of Capgemini, the way we do business and the technologies involved
• Possess good analytical skills and can apply sound levels of logic to tasks undertaken
• Possess good presentation skills Benefits:
• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching, and learning programs
• Employee Resource Groups
• Disaster Relief