ServiceNow Administrator/Developer Senior

Job Description: Overview

GovCIO is hiring a Servicenow Administrator/Developer Senior to support our US Coast Guard program. This position is fully remote. Responsibilities

• Develop ITSM strategy, planning, and service delivery for efficiency and effectiveness.
• Contribute ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Work independently or collaboratively with remote teams and clients.
• Design and develop queries, reports, and dashboards.
• Configure ServiceNow modules and forms.
• Administer ServiceNow applications, including security and workflow configurations.
• Design and develop scoped applications and service portals.
• Provide additional support based on subject matter expertise.

Qualifications

Bachelor's degree with 12+ years of experience (or equivalent). Required Skills and Experience

• Minimum 8 years of overall IT experience.
• 6+ years of experience as a Servicenow developer in various roles.
• Thorough knowledge of the Servicenow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• REST, SOAP services experience.
• ITIL and/or ITIL Certified understanding.
• Strong communication and interpersonal skills, customer-centric attitude.
• Certified System Administrator.

Preferred Skills and Experience

• BS Computer Science preferred.
• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist.

Clearance Required:

Active Secret clearance required.