ServiceNow IT Operations Specialist

ServiceNow Developer and Administrator Role Job Overview

This role involves supporting our US Coast Guard program with a fully remote position.

• Develop, implement ITSM strategies, planning, and service delivery to enhance efficiency and effectiveness.
• Contribute ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Work independently and collaboratively with remote teams and clients.
• Design and develop queries, reports, and dashboards.
• Configure ServiceNow modules and forms.
• Administer ServiceNow applications including security and workflow configurations.
• Provide additional support based on subject matter expertise.

Key Requirements:

• Bachelor's degree with 12+ years of experience (or commensurate experience).
• Minimum 8 years of overall IT experience.
• Minimum 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience in REST, SOAP services, etc.
• ITIL and/or ITIL Certified.
• Strong communication skills, strong interpersonal skills, customer-centric attitude.
• Certified System Administrator.

Preferred Skills and Experience:

• BS Computer Science preferred.
• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist. Company Overview

We are passionate about transforming government IT and delivering innovative IT services and solutions that improve how government agencies operate and serve citizens.

We are changing the face of government IT and building a workforce that fuels this mission.

What You Can Expect:

• Virtual video interview with the hiring manager and/or team.
• Camera must be on during the interview.
• Valid photo ID must be presented during each interview.
• Enhanced Biometrics ID verification screening.
• Background check including criminal history (past 7 years), education verification, and employment history (past 7 years).

Benefits:

• Employee Assistance Program.
• Corporate Discounts.
• Learning & Development platform.
• Training Education and Certification Assistance.
• Referral Bonus Program.
• Internal Mobility Program.
• Pet Insurance.
• Flexible Work Environment.

Clearance Required: Active Secret clearance is required.