Senior Developer (ServiceNow)

About the Position

The ideal candidate will have experience developing systems that support operations. As a member of the development team, you'll be responsible for delivering world-class solutions that give Centersquare DC a competitive advantage. You will be challenged to think outside the box, multitask, and stay organized in a challenging work environment. You will work closely with the management team while making design decisions. You are comfortable collaborating with other developers and presenting to business stakeholders.

Responsibilities

• Development and data integrity - 70%
• Participate in development of new system features and system integrations and expand upon existing features using Kanban methodology.
• Ability to take business concepts and formulate a user-friendly technical solution.
• Perform requirements gathering, design, code/configuration, testing, demonstration of solutions, and appropriate documentation.
• Follow coding best practices related to scripting, security, and implementation.
• Identify ways to improve systems that will ultimately impact the bottom line for the business.
• Collaborate with other developers and share knowledge.
• Identify and remediate data integrity issues, ensuring that data is accurate, complete, and synchronized across business systems.
• Support - 25%
• Support existing systems that enable company operations. This includes general administration as well as collaborating in root cause analysis; diagnose, isolate, and fix software problems.
• Training - 5%
• Investigate and develop skills in new technologies.

Qualifications Required

• Bachelor's degree in computer science, information systems, engineering, or technical-oriented degree
• 5+ Years’ work experience in Information Technology
• 3+ Years’ development experience with ServiceNow platform
• ServiceNow System Admin Certification
• Excellent interpersonal, communication, collaboration skills
• Passion for providing excellent service and building world class systems

Preferred Experience

• Proficient with JavaScript programming specifically related to custom ServiceNow development
• Experience with ServiceNow applications responsible for Customer Service Management (CSM), IT Service Management (ITSM), Order Management, Reporting/Performance Analytics
• Experience developing and consuming REST API services and developing/maintaining integrations to/from ServiceNow
• Experience developing ServiceNow mobile applications and ServiceNow service portals that use the following underlying technologies: HTML, Bootstrap, CSS, and AngularJS
• Experience with performance tuning ServiceNow including slow queries and recursive logic
• Experience using SaaS software such as Salesforce or NetSuite
• Experience with relational databases and SQL
• Experience with Microsoft Azure Service Bus
• Experience with data centers and data center operations

AAP/EEO Statement

Centersquare DC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Centersquare DC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Centersquare DC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Centersquare DC employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.