ServiceNow HRSD Lead Developer

Job Description

The ServiceNow HRSD Lead Developer is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information Technology, Human Resources, HR Administration, and Operations.

• Design, develop, configure, and customize solutions within ServiceNow to improve/streamline HR processes and workflows
• Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals.
• Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app
• Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment
• Develop or maintain Virtual Agent topics based on business needs

Essential Functions:

• Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module
• Assist in system upgrades/patches through testing, reporting, and analysis of changes
• Identifies new HR needs and the software products to fulfill these needs. Performs analysis, develops, and suggests solutions to complex or unusual problems relating to special management studies for company-wide HR administrative programs.

Additional Responsibilities

• Perform other duties as assigned.

Skills and Abilities

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to communicate effectively both verbally and in writing with technical and non-technical customers
• Guides more junior analysts
• Demonstrates excellent judgment and decision-making skills