IT Service Now Specialist

Job Title: ServiceNow ITSM

Key Responsibilities:

• Provide technical assistance via various channels, including email, online chats, phone calls, and in-person interactions.
• Offer step-by-step guidance to customers about IT products and services.
• Assist with troubleshooting hardware and software issues, escalating complex problems to internal teams as required.
• Follow up with customers to ensure satisfactory service and communicate their feedback to relevant internal teams.

Required Skills and Qualifications:

• Passion for problem-solving and customer service.
• Tech-savviness, with experience working in a tech-related field.
• Ability to diagnose and resolve various technical issues.
• Team-oriented mindset with openness to constructive feedback and eagerness to learn new technologies and systems.
• Experience working as an IT help desk technician or in a similar customer support role.

Diverse Lynx LLC is committed to equality of opportunity and evaluates all applicants solely on merit. We promote and support a diverse workforce across all levels within the company.