Job Description

Job Description

What the position offers you: To support our growth in the ServiceNow Business Group in the Netherlands, we are looking for ServiceNow Consultants. As a ServiceNow Consultant you will be part of an innovative team, working to define and deploy world class customer solutions using the ServiceNow platform.

ServiceNow Business Consultant provides process and functional expertise as a consulting service to clients; contributing to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, demonstrations, business focused testing and training. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution. About us

DXC Technology is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit the description below.

DXC ServiceNow Strategic Business Group: DXC formed its global DXC ServiceNow Strategic Business Group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operation. As a ServiceNow Global Elite Partner, DXC has been a leader in the ServiceNow ecosystem for more than 12 years and has over 20 years of Enterprise Service Management Experience. With over 4,000 successful ServiceNow deployments and 340+ managed ServiceNow instances globally, DXC enables clients to modernize and integrate their mainstream IT to deploy digital solutions at scale while setting the foundation to maximize value and build a successful digital future. DXC named a Leader in ServiceNow Services by Everest Group 2022. For more information, visit the ServiceNow group website. Job Specifics/Responsibilities

• You will be part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
• Lead workshops to demonstrate the platform and application function, define client current and desired state, and propose the final solution.
• Build client understanding of ServiceNow functionality and present to a high standard of quality, including customer demonstrations, story definition, testing, and supporting the wider sales and delivery functions.
• Mentor and train more junior members of the team.
• Produce documentation and training material for the implemented solutions; train the client.
• Act as an effective problem solver with the ability to examine and re-engineer processes, procedures and practices. Working Relationships

Internal

• ServiceNow Solution Consultants
• ServiceNow Project Managers
• ServiceNow Architects
• Technical Consultants

External

• Main stakeholders such as CTOs, customer architects, Product Owners
• Customer developers and IT technical staff
• ServiceNow support team and Technical Experts What You Bring With You

Education (degree) and professional experience required:

• Bachelor/master degree in business, computer science or related field preferred or equivalent combination of education and experience
• Three or more years of relevant work experience within the ServiceNow platform (ITSM, ITOM, GRC, SecOps, HRSD and/or other areas in ServiceNow)
• Experience in consulting external customers
• Knowledge of ITSM and agile ways of working frameworks like DevOps, IT4IT, ITIL

Skills And Qualities

• Strong experience in the full life cycle of Software Development, from business requirements analysis to solution design, testing and go-live
• An understanding of Service Management concepts, delivery assurance principles and procedures
• Strong written and verbal communication, ability to present solutions to customers including senior management and a focus on customer service
• Ability to work as part of a team or individually to project timelines, proactive, creative, and able to research solutions and make recommendations
• Willing to learn and take on new challenges; strong commitment to quality service
• Experience dealing with technical end-users in a service-oriented role
• Highly focused on customer satisfaction
• Ability to switch between multiple tasks/projects/contexts
• Curious and self-learner
• Ability to assume leadership and work without direct supervision
• Strong interpersonal communication skills and enjoyment of problem solving with customers
• Capacity to travel as necessary but not integral to the position
• Fluent in Dutch and English; another European language is a plus What we offer you
• Comprehensive social benefits
• An attractive salary package
• Flexible working hours, and possibilities to work from home
• Training and mentoring to support the implementation projects
• Lived values that make us one of the most attractive employers worldwide
• Equal opportunities and support for family and work life, with ongoing development opportunities

DXC Technology stands for equal opportunities; we do not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

DXC Technology Netherlands Laan van Zuid Hoorn 70 2289DE Rijswijk

We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme where fictitious job opportunities are offered to job seekers typically through online services or unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and does not ask for money or payments from applicants at any point in the recruitment process. For information on employment scams, see official DXC resources.

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