ServiceNow & SharePoint Business Solutions Specialist

Job Summary

We are seeking a seasoned Business Analyst to configure and optimize ServiceNow and SharePoint platforms in line with organizational goals. This on-site role demands strong analytical, problem-solving, and communication skills. Responsibilities

• Configure ServiceNow according to predefined templates and guidelines.
• Tailor ServiceNow configurations to address unique organizational requirements.
• Collaborate with stakeholders for effective implementation of templates and workflows.
• Optimize SharePoint functionalities to improve user experience and system efficiency.
• Support migration and integration of content from SharePoint to Microsoft Teams.
• Provide ongoing user support for ServiceNow and SharePoint platforms.
• Maintain detailed documentation of configurations, workflows, and process changes.
• Prepare regular status updates and reports for management and stakeholders. Requirements
• Hands-on experience configuring and managing ServiceNow.
• Strong understanding of ServiceNow and SharePoint architecture and functionalities.
• Proficiency in improving and customizing SharePoint environments.
• Familiarity with Microsoft Teams and its integration with SharePoint.
• Exceptional problem-solving skills and attention to detail.
• Ability to collaborate across departments and with technical/non-technical stakeholders.
• Strong verbal and written communication skills. Preferred Qualifications
• Experience working with cross-functional Process Improvement Teams.
• Background in supporting digital workplace transformation initiatives.