IT ServiceNow Specialist

Job Title:

ServiceNow Implementation Expert

Job Type: Independent Contractor About the Role

This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on ITOM, ITSM, APM, and CMDB implementations.

Key Responsibilities:

• Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation including technical specs, workflows, and test cases.
• Stay current on ServiceNow updates, features, and certifications. Requirements

Required Qualifications:

• 2–5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification – Required
• Strong knowledge and experience with various modules including ITOM (Discovery, Event Management, Cloud Management), ITSM, CMDB, APM, HAM. Experience in integrating ServiceNow with third-party systems and tools.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.

Preferred Qualifications:

• Additional ServiceNow certifications such as SAM, APM, HAM, ITOM, CMDB
• Experience working with Agile/Scrum methodologies.
• Familiarity with scripting in ServiceNow (JavaScript, Flow Designer). Benefits

Why Join This Team?

This team is passionate about delivering exceptional solutions using the ServiceNow platform. Others

Clearance Required: None