Urgent Fulltime Requirement for ServiceNow Architect in Plano TX

About Cogent Infotech: Cogent Infotech is a leading tech consulting firm that empowers individuals and transforms organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation.

As a ServiceNow Architect at Cogent, you will be responsible for the architecture, design, implementation, and enhancement of innovative technology solutions using the ServiceNow platform. You will analyze business information and technical requirements to create an architectural blueprint and lead the design and architecture of ServiceNow solutions across multiple modules.

Key Responsibilities:

• Analyzes and translates business information and technical requirements into an architectural blueprint.
• Lead the design and architecture of ServiceNow solutions across multiple modules.
• Partner with IT and ServiceNow teams to establish delivery operating governance to ensure successful go-lives, end-user adoption, and ongoing support.
• Ensure best practices and governance processes are followed during the lifecycle of projects.
• Lead all technical aspects of project and solution delivery, including Application UI, workflow, development of specific reporting and integration components.
• Identify potential challenges and propose innovative solutions to address them.
• Identify and communicate talent gaps and propose solutions to address the gaps.
• Develop technical strategies and roadmaps for ServiceNow implementations, upgrades, and integrations.
• Assist in the implementation and configuration of ServiceNow modules and features.
• Collaborate with business stakeholders to translate business requirements into scalable, maintainable ServiceNow implementations.
• Build and maintain strong relationships with the business through effective communication and deliver high-quality solutions that exceed expectations.
• Conduct workshops and training sessions to educate end-users and IT staff on ServiceNow capabilities and features.
• Mentor staff in learning ServiceNow and champion the development of long-term functional resources.
• Stay current with ServiceNow updates and new features and integrate them into future and existing projects as applicable.
• Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines.

Requirements: Minimum:

• Bachelor's degree in any field or an equivalent combination of education and experience.
• 5+ years of ServiceNow Experience, with a total of 7+ years on the ServiceNow platform (including ITSM, ITOM, ITAM, CMDB, SPM).
• 1+ year working with ServiceNow's GenAI model Now Assist.
• Extensive understanding of ServiceNow's capabilities and proven track record in architecture and project leadership.
• ServiceNow Certified Technical Architect (CTA) or ability to obtain within 6 months.
• Proficient in the Microsoft Office 365 suite. Preferred:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Certified ServiceNow System Administrator and Certified Implementation Specialist.
• IT Service Management (CIS-ITSM), IT Operations Management (CIS-ITOM), Hardware Asset Management (CIS-HAM), Software Asset Management (CIS-SAM), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Master Architect (CMA).
• Strong understanding of ITIL, ITSM, ITOM, ITAM, and business processes.
• Proficient in JavaScript, HTML, CSS, and other relevant web technologies.
• Experience with integrations using REST, SOAP, email, etc.
• PMP or Certified Scrum Master.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Excellent leadership and project management abilities.