ServiceNow Sales Order Management Architect

Job Summary:

Client is seeking a highly skilled ServiceNow Sales Order Management Architect with deep expertise in designing, implementing, and optimizing solutions within the ServiceNow platform, with a particular focus on Sales Order Management. The ideal candidate will also possess strong working knowledge and integration experience with SAP Entitlement Management System (EMS), enabling end-to-end alignment between entitlement creation, order fulfillment, and customer lifecycle management.

Key Responsibilities:

• Lead the architecture and design of Sales Order Management solutions within the ServiceNow platform.
• Define and implement robust integrations between ServiceNow and SAP EMS, ensuring seamless data flow for entitlements, contracts, and fulfillment processes.
• Translate complex business requirements into technical solutions that align with IT and business strategy.
• Collaborate with cross-functional teams including Sales Ops, Finance, Customer Success, IT, and Product teams.
• Define solution architecture diagrams, data models, integration patterns, and API specifications.
• Support the end-to-end implementation lifecycle: requirement gathering, solution design, configuration, development oversight, testing, deployment, and post-deployment support.
• Optimize and automate order-to-cash processes, entitlement validation, and contract execution workflows.
• Ensure compliance with enterprise architecture standards, security guidelines, and industry best practices.
• Provide technical leadership and mentorship to ServiceNow developers and junior architects.
• Stay current with new ServiceNow and SAP EMS features, roadmap items, and industry trends.

Required Qualifications:

• 8+ years of experience in enterprise IT solutions with 5+ years specifically in ServiceNow, including at least 3 years as an architect.
• Proven expertise in ServiceNow Sales Order Management, Customer Service Management (CSM), or ITBM/ITSM modules.
• Strong understanding of SAP Entitlement Management System (EMS) and its data models, rules framework, and integration capabilities.
• Demonstrated experience designing or implementing integrations between ServiceNow and SAP (via APIs, middleware, iPaaS, etc.).
• Solid understanding of order-to-cash, quote-to-cash, and entitlement management business processes.
• Experience with ServiceNow’s IntegrationHub, Flow Designer, and scripting (JavaScript, Glide API).
• Familiarity with middleware platforms such as MuleSoft, Client Boomi, or SAP PI/PO is a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to document and present architectural solutions to technical and non-technical stakeholders

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.