Expert ServiceNow Professional

Job Title: ServiceNow Professional

We are seeking an experienced ServiceNow professional to join our team as a key member in the introduction and ongoing development of a new ServiceNow platform. This is a hybrid role that will require you to work on site in London approximately 2 days a week.

This position will provide technical leadership and product ownership for our ServiceNow platform. You will ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Key Responsibilities:

• Act as Product Owner for our ServiceNow platform, overseeing technical configuration and development.
• Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem.
• Chair tooling and governance forums to prioritise enhancements and address issues.
• Work closely with suppliers to manage incidents, upgrades, and platform performance.
• Drive continuous improvement through workflow automation, reporting enhancements, and best practice adoption.
• Provide subject matter expertise on ServiceNow capabilities, integrations, and module optimisation.
• Contribute to tooling strategy and future procurement decisions related to ServiceNow. Required Skills and Qualifications:
• Strong hands-on experience with the ServiceNow platform, particularly ITSM and ITOM modules (IRM/SPM desirable).
• Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment.
• Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM).
• Ability to bridge business and technical teams, influencing suppliers and stakeholders.
• Excellent communication, analytical, and problem-solving skills. Benefits:

Permanent opportunity with a competitive salary (£75,000 - £82,000) and excellent benefits including 29% pension contributions.

A hybrid role allowing you to work from home and in London offices.

An opportunity to be part of a major transformation programme and contribute to the success of the organisation.