Job Description: Genesis10 is currently seeking an IT Business Analyst-ServiceNow HAM with our client in the healthcare industry. This is a 3-month contract position and is fully remote.

Compensation: $55.00 - 60.00 per hour W2, depending on skill and experience level.

Job Title: Business Analyst – ServiceNow HAM (Mid to Senior Level)

Overview: We are seeking a highly skilled and experienced Business Analyst with 5+ years of hands-on ServiceNow experience, specifically in Hardware Asset Management (HAM). The ideal candidate will have a proven track record of designing, building, and rolling out HAM use cases, as well as a deep understanding of HAM architecture within the ServiceNow platform.

Key Responsibilities:

• HAM Strategy & Architecture
• Lead the design and architecture of ServiceNow HAM solutions aligned with business goals.
• Define and document HAM data models, lifecycle processes, and integration points.
• Collaborate with technical architects to ensure scalable and maintainable HAM implementations.
• Use Case Development & Implementation
• Gather and analyze business requirements to develop HAM use cases.
• Translate business needs into functional specifications and workflows.
• Configure and customize HAM modules to support asset lifecycle management, procurement, inventory, and disposal.
• Stakeholder Engagement
• Work closely with IT, procurement, finance, and operations teams to understand asset management needs.
• Facilitate workshops and meetings to drive consensus and solution adoption.
• Provide training and support to end-users and stakeholders.
• Process Optimization & Governance
• Identify opportunities to improve asset tracking, compliance, and cost control.
• Establish governance frameworks and best practices for HAM.
• Monitor and report on HAM KPIs and metrics.
• Documentation & Reporting
• Create detailed documentation including business requirements, process flows, and user guides.
• Develop reports and dashboards to provide visibility into asset data and performance.

Required Qualifications:

• 5+ years of experience with ServiceNow, with a strong focus on Hardware Asset Management (HAM).
• Proven experience in designing, building, and rolling out HAM use cases.
• Deep understanding of HAM architecture, including data models, lifecycle workflows, and integrations.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with ITIL processes and asset lifecycle management.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (Preferred Not Required) – HAM or equivalent.
• Experience with other ServiceNow modules such as SAM, CMDB, or ITSM.
• Familiarity with scripting and automation within ServiceNow.
• Background in enterprise IT environments or consulting.
• Previously worked in an agile environment
• Has used/worked with Jira ticketing platform

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

INDGEN10