ServiceNow IRM Business Analyst-1

Job Type: Contract

Job Category: IT

Job Title:

ServiceNow IRM Business Analyst

Location:

Remote (US) / Hybrid as per client need

Duration:

Long-Term Contract / Full-Time

Position Summary:

We are seeking a ServiceNow IRM (Integrated Risk Management) Business Analyst to serve as the functional liaison between Risk, Compliance, and Technology teams. The candidate will translate governance and compliance requirements into effective ServiceNow IRM solutions to enhance automation, visibility, and control across the enterprise.

Key Responsibilities:

Act as the primary functional point of contact for IRM and GRC initiatives within ServiceNow.

Gather, document, and analyze business requirements across Risk, Compliance, Audit, and Vendor Risk domains.

Translate business needs into user stories, workflows, and configuration requirements for ServiceNow IRM modules.

Collaborate with technical teams to ensure accurate configuration, testing, and deployment of IRM capabilities.

Design and maintain dashboards, KPIs, and reports that reflect enterprise risk posture.

Conduct UAT sessions, stakeholder demos, and end-user training.

Align process improvements with recognized frameworks such as ISO 27001, NIST, SOX, GDPR.

Support governance documentation, change management, and release planning for IRM modules.

Required Skills & Experience:

5+ years of Business Analysis experience with focus on Risk Management, Compliance, or Audit domains.

2+ years of hands-on experience with ServiceNow IRM / GRC modules (Policy & Compliance, Risk, Audit, Vendor Risk).

Strong understanding of ServiceNow workflows, forms, reporting, and data model.

Ability to write detailed BRDs, FRDs, process flows, and user stories.

Experience working in Agile delivery environments (Scrum or SAFe).

Strong stakeholder communication and cross-functional collaboration skills.

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA) or CIS–Risk & Compliance.

Exposure to SecOps, BCM, or Vendor Risk modules.

Experience in regulated industries (Banking, Healthcare, Insurance, or Manufacturing).

Familiarity with scripting (JavaScript / Glide API) – good to have, not mandatory.

Soft Skills:

Excellent verbal and written communication.

Strong analytical mindset with attention to process optimization.

Ability to handle multiple concurrent initiatives with tight timelines.

Required Skills

BUSINESS CONTINUITY ANALYST

DATA ANALYST