Product Content Intern – Summer 2025: Transform Your Career with ServiceNow’s Innovative Experience Team

Join the Journey to Make the World Work Better for Everyone

At ServiceNow, we're not just a company; we're a movement towards a more efficient, smarter, and connected world. Since our inception in 2004 by visionary engineer Fred Luddy, we've grown into a global market leader, empowering over 8,100 customers, including 85% of the Fortune 500®, with our AI-enhanced technology. Our intelligent cloud-based platform bridges the gap between people, systems, and processes, revolutionizing how organizations operate. As we continue on our mission to make the world work better for everyone, we're on the lookout for talented individuals to join our team as Product Content Interns for Summer 2025.

About Our Internship Program

Our 12-week summer internship is designed to be a launchpad for your career, offering a unique blend of learning, growth, and impact. As a Product Content Intern with our Experience Team (EX), you'll be part of a dynamic group of professionals, including Product UX Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists, and Visual Designers. Together, you'll contribute to crafting innovative software that makes workflows smarter.

During your internship, you'll enjoy:

• Executive speaker series to gain insights from industry leaders
• Career development workshops to enhance your skills
• Philanthropic efforts to give back to the community
• Team-building activities to foster connections
• Access to online learnings to expand your knowledge
• A dedicated Summer Coach to guide your career growth

Experience Team Overview

Our Experience Team is the heartbeat of ServiceNow's product development, driving the creation of user-centric experiences. We're a diverse collective of minds from various professional and personal backgrounds, united by our passion for innovation. Our team's success is rooted in our ability to embrace different perspectives and cultures, propelling us to push boundaries in product development.

Learn more about our team's work and culture on our LinkedIn page.

Product Content Internship Opportunities

We're offering two exciting internship paths within our Product Content team: Technical Writing Intern and Technical Editing Intern. Both roles are crucial to developing high-quality content that supports our products and users.

Technical Writing Intern

As a Technical Writing Intern, you'll be responsible for:

• Creating product documentation for end users and system administrators
• Authoring in various environments, primarily DITA/XML
• Researching, writing, and ensuring the accuracy of content for current and future product releases
• Collaborating with multiple development teams in an Agile environment
• Conducting peer reviews of documentation
• Producing and sharing content for different deliverables (blogs, product documentation, knowledge base, video)

Technical Editing Intern

As a Technical Editing Intern, you'll focus on:

• Contributing to terminology development in English
• Aligning English and target language terminology in Acrolinx and XTM
• Proposing solutions to terminology and grammar issues
• Working with various applications such as Now Platform, Oxygen, Eclipse, Acrolinx
• Creating a project related to the tools and processes within the editing team

Qualifications and Skills

To be considered for our Product Content Internship, you'll need:

• To be currently pursuing a Bachelor's or Master's degree in Liberal Arts, Communications, Technical Communications, or a related field
• Up to two years of relevant experience
• Graduation date of December 2025 or later
• Ability to work full-time for 12 weeks during the summer
• A solid writing sample demonstrating your research, analysis, and critical thinking skills
• Experience with markup languages such as DITA, HTML, XML, or SGML
• Ability to learn highly technical products quickly and work with pre-release software
• Strong writing and editing skills, with the ability to explain technical concepts clearly
• Collaborative mindset with the ability to interact with peers from diverse backgrounds

While meeting every qualification is ideal, we encourage you to apply even if you don't check every box. We're committed to inclusivity and welcome candidates from diverse backgrounds and non-traditional paths.

What We Offer

At ServiceNow, we believe in rewarding our interns with competitive compensation and benefits. For positions in California (outside of the Bay Area), you'll receive a base pay of $26.15 - $35.68, plus equity (when applicable), variable/incentive compensation, and a comprehensive benefits package, including:

• Health plans with flexible spending accounts
• 401(k) Plan with company match
• ESPP (Employee Stock Purchase Plan)
• Matching donations to charitable organizations
• Flexible time away plan and family leave programs

Compensation varies based on qualifications, skill level, competencies, and work location. For Bay Area positions, there's a pay enhancement; contact your recruiter for details.

Work Environment and Culture

At ServiceNow, we embrace a flexible approach to work, categorized into work personas that include flexible, remote, or required in-office roles. We're committed to creating an accessible and inclusive experience for all candidates and employees.

As an equal opportunity employer, we welcome applicants from all backgrounds and ensure consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category.

Take the Next Step

Are you ready to embark on a journey that will transform your career and contribute to making the world work better for everyone? Apply now to join our Product Content Internship program for Summer 2025. Let's discuss how you can become a vital part of our success story.

ServiceNow is committed to obtaining any necessary export licenses or approvals for positions requiring access to controlled technology. All employment is contingent upon obtaining such approvals when required.

If you require a reasonable accommodation to complete any part of the application process, please contact talent.acquisition@servicenow.com for assistance.

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