ServiceNow Technical Lead

Role: ServiceNow Technical Lead

Edison, NJ

Contract

Experience:

• Total: 10–12 years in IT Industry
• ServiceNow: 8–10 years working with enterprise-wide, multi-tier ServiceNow production environments

Key Responsibilities:

• Lead and deliver complex ServiceNow solution designs and implementations across ITSM, ITAM, and ITOM modules.
• Configure, enhance, and maintain ServiceNow modules — ensuring scalability, performance, and compliance with best practices.
• Participate in Agile/Scrum ceremonies, manage sprints, and ensure timely delivery of deliverables.
• Collaborate with business stakeholders to gather requirements, translate them into technical specifications, and drive implementations.
• Develop, document, and maintain configuration and development details, including technical design and training materials.
• Mentor and guide junior developers, review code, and ensure adherence to standards.
• Integrate ServiceNow with third-party systems and tools as needed.

Technical Skills:

Core Platform Capabilities:

• Tables, Forms, Business Rules, Flow Designer, Catalogs, Portal, UI Actions, Integrations, Client Scripts, Scheduled Jobs

Modules Expertise:

• ITSM: Incident, Problem, Change, Knowledge, Service Catalog, Service Level, Release Management, Virtual Agent
• ITSM Pro: Vendor Manager Workspace, Predictive Intelligence, Performance Analytics, Virtual Agent
• ITOM: Discovery, Service Mapping, Event Management
• ITAM: SAM Pro, HAM Pro, CMDB, Asset Management
• HRSD: Case Management, Knowledge Management, Lifecycle Events

Additional Skills:

• Custom Application Development
• Procurement Management (good to have)
• Strong in Client-side and Server-side scripting (Catalog Client Scripts, Business Rules, Script Actions, Script Includes)
• Familiarity with ServiceNow APIs (GlideRecord, GlideAggregate, GlideDialogWindow, GlideForm, etc.)

Soft Skills:

• Excellent communication (oral & written) and customer engagement skills
• Strong analytical, problem-solving, and crisis management abilities
• Efficient time management and organizational capabilities
• Self-motivated and eager to learn emerging ServiceNow technologies

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, ITAM (various tracks)
• ServiceNow Suite Certifications (ITSM/ITOM/ITAM/HRSD modules)