servicenow ITSM Dev CAD & CSA

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title: servicenow ITSM Dev CAD & CSA

Location: PAN INDIA

Work Mode: Hybrid Mode

Experience: 6+years (6 years Relevant)

Job Type: Contract to hire (C2H)

Notice Period: - Immediate joiners

Job description

Role Service Now Tech Lead

Location Hyderabad Pune

Getting criteria Yes

Role Responsibilities

Lead the endtoend design and technical delivery of ServiceNow implementations across modules such as ITSM GRC

Define and enforce coding standards technical design patterns and development best practices

Architect complex workflows integrations and customizations using Flow Designer JavaScript and RESTSOAP APIs

Provide technical oversight to a team of developers and ensure highquality deliverables through reviews and mentorship

Translate business and functional requirements into robust technical solutions with scalability and maintainability in mind

Should be able to guide team during ServiceNow version upgrades

Coordinate with stakeholders architects and project managers to ensure successful delivery

Participate in solution governance security reviews and compliance initiatives

Develop and communicate a clear vision for the Service Now Product Services workflows that are aligned to the overall HSBC Cybersecurity Service Management vision values and goals and inspires and engages people to create an inclusive high performing customercentered culture

Set goalsobjectives share best practice and manage monitor coach and develop leadersteam members and others to ensure that they maximize their performance meet the required standards and continuously develop their capabilities and experience

Lead and encourage constructive crosscountry and crossbusiness teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviors that are not consistent with HSBCs diversity policy andor the best interests of the business and its customers

Functional Knowledge Skills

Expert experience in Service Now Product application development

Demonstrated experience designing and implementing product strategy

Demonstrated experience designing and developing processbased solutions

Demonstrated experience building user case processes and workflows

Ability to transform Business Requirement into Business Process End to End experience of ServiceNow based application design and implementation

Well versed with class hierarchy Updateset set hierarchy data layer flows UI Action policy deployment Integration SOAP Service implementation in ServiceNow

Development methodologies like SDLC Safe AGILE DevOps etc

Expert in operations management from design to implementation

810 years of handson experience in ServiceNow development and lead roles

Deep understanding of the ServiceNow platform including custom application development and system integrations

Proficient in scripting JavaScript Glide integration technologies RESTSOAP and Flow Designer

Experience managing ServiceNow upgrades and lifecycle activities

ServiceNow certifications CSA mandatory CAD and at least one advanced domain certification eg ITSM GRC