Senior Business Analyst - ServiceNow

The ServiceNow Business Analyst, reporting to the Chief Technical Officer (CTO), plays a key role in aligning business needs with technical implementation within the ServiceNow platform.

The position involves analyzing business requirements and translating them into actionable ServiceNow tasks and projects. The Business Analyst works closely with stakeholders, including business users, ServiceNow architects, and developers, to ensure solutions align with organizational goals and are implemented effectively. Strong coordination skills are essential for managing communication, expectations, and deliverables across all teams.

Responsibilities

• Gather and analyze requirements
• Translate requirements into actionable ServiceNow tasks and projects
• Coordinate with stakeholders
• Facilitate collaboration with ServiceNow architects and developers
• Conduct testing and ensure quality assurance
• Create and update documentation and deliver training sessions
• Oversee project timelines and delivery efforts
• Foster innovation and exploration of new solutions

Requirements

• 5+ years of ServiceNow experience with demonstrated success in managing technical teams in global organizations
• Leadership capability and assertive approach
• Background in the reinsurance or financial services industry preferred
• Proficiency in business and IT agile methodologies; experience with Scrum/Agile frameworks
• Hands-on expertise in ServiceNow
• Familiarity with software engineering principles and design patterns
• Knowledge of software security practices
• High level of curiosity about emerging technologies
• Proficiency in build automation technologies like Jenkins
• Skills in building APIs and services using REST, SOAP, etc.
• Competency in scripting languages
• Strong analytical skills with a solution-driven mindset
• Capability to manage multiple priorities with minimal supervision
• Excellent written and verbal communication skills with the ability to convey technical concepts clearly
• Capacity to operate effectively in an international work environment
• Initiative and proactive mindset
• Team-oriented with the desire to collaborate across Tech & Data functions
• Fluency in English

Nice to have

• Understanding of DevOps principles and practices
• Knowledge of machine learning, artificial intelligence, or data science