Senior Technical Accelerator Consultant

Job Description

We are part of ServiceNow Impact, a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.

This role will help customers unlock business value by delivering technical accelerators on the Now Platform. As a Senior Technical Accelerator Consultant, you will act as a ServiceNow subject matter expert and bring best practices, innovations, and capabilities to achieve customer goals.

You will:

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Guide development of new offerings for our technical accelerator portfolio.
• Engage with customers requests in Impact including scoping the level of effort, fulfilling business requirements, and resolving customer escalations. Qualifications

To be successful, you have 10+ years of experience and :

• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
• Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
• Experience with any of the product areas: ITOM/ITAM/ITSM/SPM/GRC. Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
• Experience working with Agile methodologies.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.
• Has ServiceNow certifications and is prepared to study for, obtain, and maintain more.