Information Security Analyst, Global Security Support Centre

Job Summary

The Global Security Support Centre (GSSC) at ServiceNow is a diverse and highly skilled team of security professionals who play a pivotal role in strengthening both our internal and external security posture. The team collaborates closely with various functions across the company and serves as a key interface with our customers on security-related matters. Key Responsibilities

• Own, triage, investigate and respond to security matters of ServiceNow platform, ensuring timely communication, resolution and enhance customer experience and processes.
• Act as the primary point of contact for all security-related matters in ServiceNow, supporting both internal and external stakeholders.
• Facilitate the efficient workflow/triage of security-related incidents/cases by collaborating with customers and other internal ServiceNow teams.
• Build and maintain a high level of customer trust and confidence through exceptional service and communication. Requirements
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A minimum 4 years of professional experience in information security or application security roles.
• Relevant certifications are highly preferred, including but not limited to: ServiceNow Certified System Administrator.

Our ideal candidate will have a solid understanding of cloud computing models, hands-on experience with using and understanding security tools and technologies, basic to intermediate-level programming knowledge in Java/JavaScript and Python, and intermediate to advanced proficiency in using web proxy tools for security testing and assessments.