ServiceNow Developer/Administrator-Remote

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Elite Technical, is seeking the following. Apply via Dice today!

Absolutely no third parties please !!

The selected consultant will work onsite in Phoenix for the first week then remote for the duration of the assignment.

We are currently seeking a ServiceNow Developer/Administrator located in or near Phoenix AZ! Responsibilities include:

Manage user accounts, roles, access control lists (ACLs), and ensure data integrity while overseeing daily ServiceNow operations for optimal system performance

Plan, test, and execute platform upgrades and patching activities, ensuring environment stability and compatibility throughout the process

Implement and enforce platform governance policies, monitor compliance with usage standards, and schedule regular maintenance activities to ensure system reliability

Address and resolve L2 and L3 support tickets related to platform issues, workflows, integrations, and configuration errors efficiently

Continuously monitor platform health, identify potential issues, and implement optimizations to enhance system performance.

5+ years of experience with the following:

Key Responsibilities ServiceNow Application Experience: ITSM, HRSD, ITOM

Strong knowledge of ServiceNow platform development and administration: ITSM, HRSD, ITOM, also user management, roles, and ACLs

Proven experience in planning and executing platform upgrades and patching while maintaining system stability

Familiarity with governance policies and compliance monitoring in a platform environment

Ability to handle L2 and L3 support tickets, with a strong problem-solving mindset for resolving complex platform issues

Excellent collaboration skills to work effectively with developers, business analysts, and functional teams to support enhancements and resolve production issues

Key Responsibilities

Platform Administration: Manage users, roles, ACLs, and data integrity. Oversee day-to-day ServiceNow operations and ensure optimal system performance.

Upgrades & Patching: Plan, test, and execute platform upgrades and patching activities while maintaining environment stability and compatibility.

Governance & Maintenance: Implement platform governance policies, monitor usage compliance, and schedule regular maintenance activities.

Incident & Problem Resolution: Handle L2 and L3 support tickets related to platform issues, workflows, integrations, and configuration errors.

Monitoring & Performance Optimization: Continuously monitor platform health, identify issues, and optimize system performance.

Change & Release Management: Support migration of update sets, handle deployment activities, and ensure adherence to change management processes.

Documentation & Reporting: Maintain accurate documentation of configuration changes, release notes, and issue resolutions.

Collaboration: Work closely with developers, business analysts, and functional teams to support enhancements and fix production issues efficiently.

Apply today for immediate consideration. I look forward to hearing from you .