[Remote] ServiceNow Developer/Administrator Local to Phoenix, AZ ONLY- Remore - Contract

Note: The job is a remote job and is open to candidates in USA. Elite Technical is a client of Dice, seeking a ServiceNow Developer/Administrator located in or near Phoenix, AZ. The role involves managing user accounts, overseeing daily operations, implementing platform upgrades, and ensuring system reliability while addressing support tickets and optimizing performance.

Responsibilities

• Manage user accounts, roles, access control lists (ACLs), and ensure data integrity while overseeing daily ServiceNow operations for optimal system performance
• Plan, test, and execute platform upgrades and patching activities, ensuring environment stability and compatibility throughout the process
• Implement and enforce platform governance policies, monitor compliance with usage standards, and schedule regular maintenance activities to ensure system reliability
• Address and resolve L2 and L3 support tickets related to platform issues, workflows, integrations, and configuration errors efficiently
• Continuously monitor platform health, identify potential issues, and implement optimizations to enhance system performance
• Support migration of update sets, handle deployment activities, and ensure adherence to change management processes
• Maintain accurate documentation of configuration changes, release notes, and issue resolutions
• Work closely with developers, business analysts, and functional teams to support enhancements and fix production issues efficiently.

Skills

• 5+ years of experience with ServiceNow Application Experience: ITSM, HRSD, ITOM
• Strong knowledge of ServiceNow platform development and administration: ITSM, HRSD, ITOM, also user management, roles, and ACLs
• Proven experience in planning and executing platform upgrades and patching while maintaining system stability
• Familiarity with governance policies and compliance monitoring in a platform environment
• Ability to handle L2 and L3 support tickets, with a strong problem-solving mindset for resolving complex platform issues
• Excellent collaboration skills to work effectively with developers, business analysts, and functional teams to support enhancements and resolve production issues

Company Overview

• Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.dice.com.