Service now Consultant (Business analyst) - DS

Assess current business processes and workflows, identifying areas for automation and optimization.

• Define and document functional and technical requirements, user stories, and process flows for ServiceNow solutions.
• Collaborate with ServiceNow developers and technical teams to ensure requirements are properly implemented.
• Support ServiceNow configuration, customization, and integrations as needed.
• Conduct process validation, UAT coordination, and end-user training.
• Develop and maintain business process documentation to ensure clarity and alignment.
• Act as a liaison between business users, IT teams, and ServiceNow administrators.
• Ensure compliance with ITSM, ITOM, HRSD, or other relevant ServiceNow modules.
• Strong understanding of ITSM, ITOM, HRSD, or other ServiceNow modules.
• Experience with workflow automation, process mapping, and business process modeling.
• Ability to write detailed functional and technical specifications, business cases, and test scripts.
• Familiarity with ServiceNow configurations and integrations.