ServiceNow HRSD Business Analyst - Remote / Telecommute

Job Description:

• The ServiceNow HRSD Analyst is responsible for supporting HR stakeholders by configuring, maintaining, and optimizing ServiceNow HRSD modules.
• This role involves documenting workflows, gathering business requirements, translating them into functional specifications, supporting testing, and providing post-implementation support. Responsibilities:
• Document and maintain HRSD workflows, including case management, lifecycle events, and knowledge management.
• Collaborate with HR stakeholders to gather and analyze business requirements and enhancement requests.
• Synthesize input from key stakeholders to define functional specifications and user stories.
• Translate business requirements into ServiceNow configuration specifications and functional documentation.
• Ensure performance and usability standards are met across HRSD modules.
• Create and review testing documentation; support UAT and regression testing.
• Provide post-implementation support and continuous improvement recommendations.
• Troubleshoot issues reported by HRSD users and identify root causes.
• ct as a liaison between HR and engineers to ensure alignment and successful delivery.
• Ensure adherence to ServiceNow platform governance and best practices.
• Provide Level 1 support for production issues, including analysis and basic troubleshooting.
• Independently own assigned work items and user stories from conception to completion. Required Skills and Qualifications:
• Strong customer service orientation and proactive problem-solving skills.
• Deep understanding of ServiceNow HRSD modules, including Case Management, Lifecycle Events, and Knowledge.
• Familiarity with wider ServiceNow platform features, including Virtual Agent, Portal, and Now Assist.
• bility to gather, document, and translate functional business requirements into technical specifications and user stories.
• Strong communication skills with the ability to present to stakeholders and respond to inquiries.
• Exceptional attention to detail and follow-through.
• bility to search and interpret system documentation.
• Excellent time management and organizational skills; ability to prioritize in a fast-paced environment.
• Experience working with large datasets for data cleansing, transformation, and update activities.
• Experience in HRSD implementations and platform maintenance preferred.
• Experience with HR systems and integrations, especially Workday. Preferred Qualifications:
• Experience with Agile/Scrum methodologies.
• Familiarity with ServiceNow reporting and performance analytics.
• Exposure to global HR processes and compliance requirements.
• ServiceNow Certified System Administrator or HRSD Implementation Specialist.