Senior ServiceNow IRM and GRC Production Support Lead - Now Hiring

Date Posted: 10/02/2025

Hiring Organization: Rose International

Position Number: 489442

Industry: Financial Services

Job Title: Senior ServiceNow IRM and GRC Production Support Lead

Job Location: Chicago, IL, USA, 60604

Work Model: Hybrid

Work Model Details: Three Times a Week is mandatory

Shift: 8 am to 5pm CST

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 10

Min Hourly Rate ($): 75.00

Max Hourly Rate ($): 80.00

Must Have Skills/Attributes: Incident Management, ServiceNow

Experience Desired: Deep functional and technical understanding of the ServiceNow IRM suite, including Incidents (8 yrs); In-depth knowledge of GRC and risk management frameworks (8 yrs)

Required Minimum Education: Bachelor’s Degree

• *C2C is not available**

Job Description

Required Education:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent professional experience.

Required Qualifications and Skills:

• Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc.

• In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow.

• Excellent communication and problem-solving skills, with the ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders.

• 5+ years of hands-on experience with ServiceNow IRM and extensive experience with GRC processes, specifically in a support or maintenance capacity.

• Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment.

• Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA).

Job Responsibilities

• Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.

• Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules.

• Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs.

• Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams.

• Production Support: Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution.

• Defect Fixes: Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions. This includes performing root cause analysis to prevent reoccurrence.

• Enhancement Delivery: Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments.

• User Support: Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities.

• Reporting and Dashboards: Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status.

• Platform Maintenance: Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated.

• Documentation: Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment.

• Release Management: Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders.

• *Only those lawfully authorized to work in the designated country associated with the position will be considered. **

• *Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Date Posted: 10/02/2025

Hiring Organization: Rose International

Position Number: 489442

Industry: Financial Services

Job Title: Senior ServiceNow IRM and GRC Production Support Lead

Job Location: Chicago, IL, USA, 60604

Work Model: Hybrid

Work Model Details: Three Times a Week is mandatory

Shift: 8 am to 5pm CST

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 10

Min Hourly Rate ($): 75.00

Max Hourly Rate ($): 80.00

Must Have Skills/Attributes: Incident Management, ServiceNow

Experience Desired: Deep functional and technical understanding of the ServiceNow IRM suite, including Incidents (8 yrs); In-depth knowledge of GRC and risk management frameworks (8 yrs)

Required Minimum Education: Bachelor’s Degree

• *C2C is not available**

Job Description

Required Education:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent professional experience.

Required Qualifications and Skills:

• Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc.

• In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow.

• Excellent communication and problem-solving skills, with the ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders.

• 5+ years of hands-on experience with ServiceNow IRM and extensive experience with GRC processes, specifically in a support or maintenance capacity.

• Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment.

• Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA).

Job Responsibilities

• Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.

• Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules.

• Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs.

• Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams.

• Production Support: Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution.

• Defect Fixes: Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions. This includes performing root cause analysis to prevent reoccurrence.

• Enhancement Delivery: Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments.

• User Support: Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities.

• Reporting and Dashboards: Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status.

• Platform Maintenance: Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated.

• Documentation: Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment.

• Release Management: Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders.

• *Only those lawfully authorized to work in the designated country associated with the position will be considered. **

• *Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.