Chief ServiceNow Solutions Architect

Simplify and Transform with Expert ServiceNow Solutions

As a leading provider of innovative revenue cycle management services, we are committed to making healthcare simpler and more efficient for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we have a strong presence in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. We prioritize doing what is best for our clients, patients, and each other, with a proven and scalable operating model that complements healthcare infrastructure.

Job Overview:

A Chief ServiceNow Solutions Architect provides expert technical guidance and oversight for designing, building, and implementing scalable solutions, enforcing best practices, and ensuring high-quality delivery of applications for ITSM, ITOM, and other modules. The successful candidate will lead the architecture, design, and development of ServiceNow solutions, adapting to changing priorities and acting with a sense of urgency.

Main Responsibilities:

• Technical Leadership: Lead the architecture, design, and development of ServiceNow solutions, ensuring adherence to best practices, platform performance optimization, and quality.
• Solution Design: Develop end-to-end architecture blueprints for ServiceNow modules like ITSM, ITOM, and SecOps, and translate business requirements into technical solutions.
• Development & Implementation: Design, develop, and customize ServiceNow applications, workflows, and user interfaces (Service Portal, Next Experience) using pro-code techniques like JavaScript, Glide APIs, and web technologies.
• Integration: Build and maintain integration between ServiceNow and other enterprise systems using REST/SOAP APIs and other web services.
• Mentoring & Guidance: Provide technical guidance and training to development teams, fostering a high-performing environment and ensuring effective solution delivery.
• Governance & Best Practices: Ensure compliance with ITIL, Agile, and DevOps methodologies, enforce platform governance, security controls, and maintain technical documentation.
• Stakeholder Collaboration: Work with business analysts, stakeholders, and program teams to gather requirements and deliver solutions that meet business needs.
• Platform Management: Oversee platform maintenance, upgrades, performance optimization, and assist in troubleshooting and support.

Required Skills:

• Technical Expertise: Deep understanding of the ServiceNow platform, including ITSM, ITOM, HAM&SAM CSM and SPM modules, along with pro-code development skills (JavaScript, AngularJS, Python).
• Architecture & Design: Strong capabilities in solution design, architecture, and building integrations.
• Communication & Leadership: Excellent communication, problem-solving, and people management skills to effectively lead and influence teams.
• Methodologies: Experience with Agile and DevOps practices, and knowledge of ITIL best practices.
• User Experience: Experience in building user interfaces (Service Portal, Workspaces) to create excellent user experiences.
• Education & Experience: Preferred degree in Computer Science, IT, or a related field, along with extensive experience in IT or ServiceNow development.
• Certifications: ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA) preferred - ITIL 4 Foundation or ITIL 4 MP certification is preferred.
• Qualifications: Bachelor's degree in computer science, engineering, or related field - 8+ years of proven experience in designing and implementing solutions on the ServiceNow platform - 7+ years of experience with writing and reading scripts in ServiceNow using JavaScript: both server and client-side Rules including AJAX, Angular JS, HTML, CSS - 7+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST - 4-7+ years' experience with web-based development languages (JavaScript, Angular JS, HTML, CSS, AJAX, HTTP, XML) and developing in Integration Hub and Flow Designer - 3-4 years of experience with IT Asset Management processes, maintenance, and development - Exceptional problem-solving skills - Strong analytical and critical thinking skills - Excellent written and verbal communication skills - Proven ability to work well under pressure.