ServiceNow Support Specialist

ServiceNow Support Specialist

At FedTec, we are seeking a highly skilled ServiceNow Support Specialist to provide technical support and maintain the smooth operation of our ServiceNow environment.

• Troubleshoot and resolve issues related to the ServiceNow platform.
• Perform routine maintenance tasks and system upgrades to ensure stability and operability.
• Provide expert support to end-users regarding the ServiceNow platform.

The ideal candidate will have a solid understanding of IT service management principles, general IT operations, and excellent problem-solving skills.

Additionally, this role involves collaboration with other IT teams to ensure seamless integration and operation of the ServiceNow platform.

Key qualifications include:

• ServiceNow Certified System Administrator (CSA)
• 5+ years of experience in Information Technology operations
• Experience with ServiceNow, help desk processes, networking, Office 365, and Azure
• Familiarity with IT security policies

We offer a comprehensive benefits package including health insurance, paid time off, 401(k), and opportunities for growth and development. Join us in our commitment to providing exceptional support to our clients and fostering a positive work environment.