ServiceNow Developer - I,II, or Senior

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

Compensation Information

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Senior ServiceNow Developer| Pay Range: $95,200.00 - $123,700.00

ServiceNow Developer II| Pay Range: $76,000.00 - $96,900.00

ServiceNow Developer I | Pay Range: $62,500.00 - $76,550.00

Join our ITSM team at Southwest Power Pool!

At Southwest Power Pool (SPP), we power the lives of millions by ensuring reliable and affordable electricity across a 14-state region. Our ITSM team plays a vital role in that mission, and we’re seeking a skilled ServiceNow Developer to enhance and expand the platform that drives our operations. This role offers the opportunity to develop and optimize our ServiceNow environment within a mission-critical setting that supports the bulk electric grid and wholesale power markets.

What You'll Do

• Design, build, and maintain ServiceNow solutions with Flow Designer and Integration Hub (replacing generic scripting).
• Integrate ServiceNow with other systems (e.g., CMDB, and ERP systems).
• Work across incidents, changes, baselines, and other ITIL processes to ensure strong alignment between technology and energy-industry demands.
• Participate in support/maintenance of mission-critical applications.
• Contribute to software development life cycle best practices, collaborate with cross-functional teams, and act as a trusted advisor.

Ready to make a difference? Join us at Southwest Power Pool and help power the future. Apply today to become our next ServiceNow Developer!

To be successful as a ServiceNow Developer, candidates should have:

• Senior ServiceNow Developer: - Bachelor’s degree in computer science, Information Technology, related field, plus six (6) years of applicable Information Technology Development/Support experience OR Eight (8) years equivalent work experience
• ServiceNow Developer II - Bachelor’s degree in computer science, Information Technology, related field, plus three (3) years experience of Information Technology Development/Support experience OR Five (5) years of equivalent work experience
• ServiceNow Developer I -Bachelor’s degree in computer science, Information Technology, related field OR Two (2) years equivalent work experience
• Proven working knowledge of the ServiceNow platform: Flow Designer, Integration Hub, ServiceNow modules (ITSM, Change, CMDB, ITAM), ideally in a regulated or operations-intensive environment
• Strong troubleshooting, problem-solving, analytical skills.
• Familiarity with ITIL best practices, incident/change management, baseline configuration control.

Preferred

• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer
• Additional certifications in ServiceNow ITSM or ITOM are a plus.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.
• The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
• The employee must occasionally lift and move up to 10 pounds.
• Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• Understanding of compliance with and enforcement of SPP Policies and Procedures

Position Type, Location, and Expected Hours of Work:

This is a full-time, hybrid onsite position based in Little Rock, Arkansas. Fully remote options may be available for senior-level candidates residing outside a 50-mile radius of Little Rock, Arkansas (Central Arkansas). The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed.

Travel Requirement

This position requires minimal travel (approximately 10%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.

Full job descriptions will be made available to those selected for an interview.