ServiceNow Developer

North American Partners in Anesthesia (NAPA) is seeking an experienced ServiceNow Developer to join their ServiceNow Platform Team. In this role, you will be responsible for hands-on development throughout the entire software development lifecycle, enhancing platform functionality, driving automation, and ensuring seamless integration with other enterprise applications.

Responsibilities

• Serve as a technical advisor on ServiceNow for the business, providing outcome-focused guidance on platform solutions, leveraging leading practices and native platform capabilities
• Assist in the review, design, and improvement of ServiceNow processes and procedures
• Collaborate closely with other ServiceNow developers and contribute to technical governance policies
• Provide ongoing production and end user support, along with administration functions such as managing users, workflows, tables, and data
• Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues
• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability
• Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request
• Monitor and employ source code control techniques and configuration management to ensure consistency across development and production environments
• Ensure ServiceNow applications meet NAPA security standards and best practices
• Investigate and advise on new features released by ServiceNow and what impact they could have on current processes
• Responsible for developing training materials and plans for end users, as well as providing initial and recurring training to business users as the platform continues to evolve
• Manage integrations between ServiceNow and other third-party applications via Integration Hub or custom API development
• Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks
• Create custom user interfaces to improve the overall user experience of ServiceNow, leveraging custom HTML/CSS/Javascript when necessary

Skills

• At least 5 years hands-on experience with ServiceNow development and administration at an enterprise level; designing, building, and continuously improving scalable ServiceNow solutions using out-of-box functionality
• Current implementation specialist certifications for ServiceNow HRSD, ITSM, ITOM, SAM or HAM, along with CSA and CAD
• Experience with Glide APIs, Javascript, HTML, XML, AJAX and REST web-services
• Strong conceptual understanding of ServiceNow’s relational database and data model
• Strong understanding of ITIL methodologies and technical governance
• Demonstrated skills associated with software design, modification, implementation, and deployment, including object-oriented development concepts
• Understanding of key design patterns and large data volume limitations and best practices
• Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process optimization
• Experience with QA methodologies (usability testing, performance testing, automated testing, test scripts, test cases and test plans)
• Familiarity with the continuous delivery model and agile development processes
• Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Truly enjoys delivering IT solutions and a strong desire to see the continued acceptance and success of those solutions at NAPA
• Knowledge of AngularJS is a plus
• Additional certifications and hands-on experience with Performance Analytics, NOW Assist, AI Search, or Virtual Agent is a plus

Education Requirements

• BS Computer Science, Engineering, or equivalent experience

Benefits

• Paid Time Off
• Health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts/Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities

Company Overview

• NAPA Management Services has provided the administrative services that are part of North American Partners in Anesthesia’s service model to a wide range of healthcare facilities for two decades, streamlining office systems and increasing volume and quality. It was founded in 1986, and is headquartered in Melville, NY, US, with a workforce of 201-500 employees. Its website is http://www.napaanesthesia.com.

Company H1B Sponsorship

• NAPA Management Services has a track record of offering H1B sponsorships, with 4 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.