Senior ServiceNow Developer

Job Description

Verisign is a trusted provider of internet infrastructure services for the networked world, delivering unmatched performance in domain name system (DNS) services. We help enable the security, stability, and resiliency of the internet.

This role involves overall platform implementation, driving innovation, ensuring system optimization, and being responsible for solution design for platform delivery. The ideal candidate will have proven experience designing, implementing, and managing complex ServiceNow platform solutions.

The key responsibilities include:

• Platform Strategy:
• Lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry best practices.
• Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using the ServiceNow platform.
• Define platform roadmaps, ensuring scalability, performance, stability, and audit compliance.
• Lead the design of workflows, integrations, and modules to extend the ServiceNow platform's capabilities.
• ServiceNow Implementation & Optimization:
• Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules.
• Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards.
• Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs.
• Manage the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders.
• Leadership:
• Provide process governance and technical best practices.
• Mentor and guide a team of ServiceNow engineers.
• Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success.
• Meet strict deadlines and other targets both individually and as the leader of multiple teams.
• Stakeholder Engagement & Communication:
• Engage with executive leadership and management to understand business objectives, providing solutions that deliver tangible value and measurable outcomes.
• Coordinate with ServiceNow team management to ensure clear communication regarding project status, challenges, and milestones.
• Continuous Improvement:
• Establish technical governance and best practices to continuously improve platform performance and operational efficiency.
• Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform.
• Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems.