Senior ServiceNow Architect

Job Opportunity

CACI is seeking a Senior ServiceNow Architect to design complex mission-critical applications for the Department of Homeland Security. Responsibilities

• Serve as primary technical point-of-contact for projects.
• Ensure quality of work delivered by technical teams and identify process efficiencies to benefit teams and clients.
• Define technical solutions aligned with client business problems and ServiceNow Implementation Best Practices.
• Understand customer requirements, translate to high-quality technical solutions, and communicate them to clients.
• Support development teams to write/estimate stories, monitor developers' work, and own overall quality and delivery of development.
• Lead technical onboarding efforts with new clients to understand their current processes and platform configurations.
• Perform Sprint demos and deliver purchased development artifacts, documentation, and knowledge transfer activities.
• Collaborate with Development Managers to monitor scope creep and resolve critical path technical issues.
• Mentor architects and developers on technical design standards and best practices.
• Maintain expert knowledge of the ServiceNow platform and products.
• Research technology partner or other vendor solutions in context of client requirements for integration.
• Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices.
• Actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow documenting development progress and collaborating across platform teams.
• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure requested items and tasks using Flow Designer to manage processes and meet business requirements.
• Provide technical guidance and support to junior and mid-level staff.
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment.
• Create and maintain system design and operations documentation.
• Ensure all development is created in alignment with ServiceNow Technical Best Practices. Qualifications

Required:

• Ability to attain DHS EOD.
• BA + 10 years' applicable experience, AA + 12 years' applicable experience, MA + 7 years applicable experience or 16 years' experience.
• 1 or more active ServiceNow certifications.
• Extensive understanding of ways in which ServiceNow can be configured and customized and scripting within the tool.
• Experience integrating ServiceNow with external systems through SOAP or REST web services.
• Experience with Okta and SSO technologies.
• Experience using the Workflow Editor to configure workflows.

Desired:

• Experience ServiceNow ITSM, ITAM, SecOps, and scoped applications.
• Experience with ServiceNow Customer Service Mgmt. (CSM).
• Experience with custom ServiceNow apps built using Angular.