Enterprise ServiceNow Platform Strategist

Job Opportunity

We are seeking an experienced Enterprise ServiceNow Platform Strategist to lead the design, architecture, and governance of our enterprise platform. The ideal candidate will define the strategic direction of the platform, ensure scalable and secure implementations, and partner with stakeholders to maximize the value of ServiceNow. Responsibilities

• Define and evolve the enterprise ServiceNow platform architecture and roadmap aligned with business needs.
• Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, SecOps, Integration Services, Intelligence & AI, ITSM/DevOps, etc.).
• Own platform standards, design patterns, reusable components, and architectural governance.
• Evaluate and drive adoption of new ServiceNow capabilities and releases.
• Provide technical leadership and architectural guidance across ServiceNow projects.
• Lead high-level design, integration patterns, and performance/scalability best practices.
• Partner with ServiceNow developers, product owners, business analysts, and project teams.
• Ensure adherence to platform best practices, security, data model integrity, and upgradeability.
• Collaborate with stakeholders to translate business requirements into scalable ServiceNow solutions.
• Partner with enterprise architects and other platform architects to ensure ServiceNow is well integrated within the enterprise ecosystem.
• Influence and educate senior leadership on the capabilities and value of ServiceNow.
• Define and enforce architectural governance processes and design review boards.
• Support the definition and optimization of the Platform team operating model.
• Ensure high quality, maintainable, secure, and resilient solutions by promoting DevOps and CI/CD practices.
• Develop reusable frameworks, reference architectures, and design templates.
• Mentor ServiceNow engineers and technical leads.
• Foster a community of practice for ServiceNow engineers and product teams.
• Stay abreast of new ServiceNow product offerings, trends, and emerging technologies.