Certified ServiceNow Applications Architect - Contract - On-Site, Tallahassee, FL starting 01/05/2026

State of Florida agency is looking for a Certified ServiceNow Applications Architect to oversee, develop and coordinate complex IT product and solution development initiatives for the ServiceNow platform. The selected candidate will work with stakeholders to manage delivery schedules, technical integration, and product performance, ensuring alignment with the Department’s business goals and technology standards.

This position is mandatory ON-SITE in Tallahassee, FL

This is a 12-month opportunity

Anticipated Start Date: Jan 5, 2026

Anticipated End Date: Jan 4, 2027

Mandatory Certification:

• ServiceNow System Administrator Certification

Additional Certifications (optional):

• Certified Implementation Specialist (CIS) – ServiceNow
• Project Management Professional (PMP)
• ITIL Foundation or Agile/Scrum certification

Responsibilities

Responsibilities include assisting with managing schedules, resolving delivery risks, development work, facilitating stakeholder alignment, and supporting the transition of new capabilities into operations. The candidate must demonstrate strong organizational, technical, and customer-facing communication skills, as well as experience coordinating delivery roadmaps with enterprise architecture and engineering teams.

Required Duties

Product Development and Lifecycle Management

• Oversee ServiceNow product development from planning through implementation and post deployment support.
• Manage product development timelines, feature delivery, and release schedules.
• Translate business requirements into actionable development and delivery plans.
• Monitor and report on product performance, risks, and readiness for release. Cross-Functional Leadership
• Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors.
• Facilitate collaboration between enterprise architecture, developers, and business owners.
• Motivate and manage team members to achieve project and product delivery objectives.

ServiceNow Platform Management

• Provide oversight for platform configuration, enhancement, and integration activities.
• Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems.
• Support prototyping, solution testing, and technical evaluations prior to production releases.

Application Governance & Oversight

CMDB & Discovery Tool Oversight

Agile and Iterative Delivery

Governance, Compliance, and Standards

Stakeholder Communication and Collaboration

Continuous Improvement and Quality Assurance

Documentation and Reporting

Customer-Facing and Training Support

Required consultant experience shall include:

• IT Product Development & Lifecycle Management - experience managing product development timelines, release planning, feature delivery, and post-deployment support
• Cross-Functional Leadership - leading complex, multi-team product or technology solution delivery in high-tech or government environments
• ServiceNow Platform Expertise - Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations
• CMDB & Discovery Tool Oversight - Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration, Experience managing CMDB structure, data quality, and governance, Stakeholder Communication & Collaboration

Preferred Experience:

• Enterprise Architecture Alignment - Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards.
• Software Quality & Testing - Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
• Process Improvement & Continuous Delivery - Experience integrating continuous improvement practices and incorporating user feedback into product enhancements.
• Government or Large-Scale Project Exposure - Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams.
• Customer-Facing or Training Support - Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes.

Education/Certifications:

Bachelor’s Degree in one of the following, or equivalent work experience:

• Computer Science
• Information Systems / MIS
• Business Administration (IT focus)
• Information Technology