ServiceNow Implementation Specialist

ServiceNow Implementation Specialist

A leading global business and technology transformation partner seeks a skilled ServiceNow Implementation Specialist to join their innovative team.

As a key member, you will play a crucial role in designing and developing solutions for ServiceNow workflow applications, ensuring seamless customer, employee, and technical experiences.

• Key Responsibilities:
• Design and develop solutions for ServiceNow workflow applications, including Customer Experience, Technology Experience, and Employee Experience workflows.
• Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces.
• Integrate ServiceNow applications with external systems using REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.

Requirements:

• Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
• Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.
• Strong knowledge of employee lifecycle touch points, such as onboarding, daily productivity, and career development.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.
• Expertise in integrating ServiceNow with external systems to create end-to-end workflows.

Benefits:

• Attractive referral scheme for successful placements.
• Opportunity to join a professional community of experts who offer support and guidance throughout your career.