ServiceNow Transition BA

ServiceNow Transition ITSLM BA Location: Remote- United States

Responsibilities:

Service Management Transformation projects

• Participate in design, test and transition Service Management and Service Integration solutions within the Now Platform.
• Perform thorough data analysis, while engaged in migration projects, to provide requirements for developers enabling configuration and customization
• Provide 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams.
• Design and execute E2E trainings and UAT.

Service Management Implementations

• Assist in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers.
• Capture customers and service providers requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.

Service Management Remediation projects

• Assist Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform.

What You Bring:

• Experience in IT Service Management design, transition, or operations processes

• Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform

• Understanding Scrum Methodology

• Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision

• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders, such as clients and internal team members

• Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,

• Decompose high-level information into details,

• Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members

• Use of industry recognized technologies to facilitate work environment

• Demonstrate experience in communicating across all levels of an organization, at the most senior levels

• Certifications required

o ITIL Foundation+

o COBIT, VeriSM, IT4IT, Lean IT (desirable).

o Scrum certified (desirable)

o ServiceNow Certified System Administrator (must have), specific module:"