ServiceNow Order Management Data Migration Expert

Order Management Specialist

You will collaborate with a dynamic technology team driving digital innovation in the travel-tech sector. As an Order Management specialist, your main mission will be to support processes in ServiceNow, acting as the functional reference for data quality, migration, and process optimization.

The team is distributed across Europe, India, and Vietnam, and you will work closely with Subject Matter Experts (SMEs), architects, and offshore developers to achieve business objectives.

• Support large-scale data migration projects (ETL) from external systems to ServiceNow
• Define and validate functional mappings and migration strategies
• Ensure data quality and consistency in key OM objects (accounts, products, CIs, contacts, contracts)
• Collaborate with an international team to implement functional requirements and best practices Daily Responsibilities
• Act as the functional point of reference for the team in all data-related aspects of Order Management
• Work with SMEs to understand the current data model and define functional mappings
• Develop and validate data migration strategies, including extraction, transformation, and loading (ETL)
• Guarantee the quality and consistency of migrated data, proposing improvements and best practices
• Document functional processes and create reference guides for the development team
• Monitor solution quality and correct usage of key OM data objects
• Translate business needs into clear functional requirements for the development team