Servicenow scrum Master/license Management t8

Tasks

• Platform & Technical Knowledge:

• Hands-on with Agile execution in ServiceNow environments.

• Experience in managing technical debt, integration backlogs, platform upgrades.

• Familiarity with license metrics, app usage analytics, and PA dashboards.

• Working knowledge of SAM Pro (preferred), reporting dashboards, and scoped app governance.

• Agile & Scrum methodology

• ServiceNow modules: ITSM, SPM, HRSD, ITOM, App Engine

• Strong Excel/pivot usage, data-driven decision making

• Change/release planning alignment

• License usage analytics and cost optimization

• Stakeholder communication, audit readiness, reporting

• ServiceNow Subscription Management and Performance Analytics

• Excel/PivotTables for offline usage analytics.

• Roles Objective

• To drive Agile/Scrum practices within the ServiceNow program, ensuring structured delivery, backlog management, and cross-team collaboration across platform and business-aligned teams.

• To oversee and optimize ServiceNow licensing and subscription utilization, ensuring cost efficiency, compliance, and contract alignment across the enterprise.

• SAFe/ Agile Delivery Responsibilities (Scrum Master)

• Agile Delivery

• Serve as Scrum Master for multiple ServiceNow product teams (platform/core, catalog, CMDB, etc.)

• Facilitate all Agile ceremonies: sprint planning, daily standups, retrospectives, demos

• Shield team from scope creep, distractions, and blockers

• Drive sprint discipline: velocity tracking, burndown metrics, committed vs completed tracking

• Backlog & Planning

• Work with Product Owners to groom and prioritize backlog

• Track technical debt, stories, and epics tied to ServiceNow enhancements

• Risk & Dependency Management

• Track and resolve cross-team blockers

• Facilitate PI planning sessions and cross-pod alignment if using SAFe

• Ensure seamless delivery during upgrades, environment refreshes, or infra changes

• Reporting & Metrics

• Maintain sprint health metrics and retrospection logs

• Provide delivery updates to platform leadership and business stakeholders

• Enable ATF test progress and release readiness tracking

• License & Subscription Governance Responsibilities

• License Governance

• Own license model visibility for all active ServiceNow subscriptions (ITSM, ITOM, SPM, HRSD, etc.)

• Monitor and govern allocation, usage, and role assignments tied to subscription types

• Review licensing posture periodically with vendor and internal platform owners

• Usage Analytics & Optimization

• Perform role audits to identify misuse (e.g., ITIL roles not used in 60+ days)

• Align usage trends with renewals and future scaling plans

• Recommend role changes (e.g., move to View Only) for under-utilized users

• Access & Role Alignment

• Work with platform teams to ensure correct group-role assignments per license

• Track role sprawl and mitigate uncontrolled role provisioning

• Govern scoped app license consumption

• Vendor & Audit Support

• Support internal/external licensing audits

• Act as point of contact for procurement, finance, and ServiceNow account teams

• Maintain updated documentation of license types, counts, and consumption model

• Job number: 4048

• Publication period: 07/28/2025 - 07/29/2025

• Location: Bangalore

• Organization: Daimler Truck Innovation Center India Private Limited

• Job Category: IT/Telecommunications

• Working hours: Full time

• To Location: Bengaluru, Daimler Truck Innovation Center India Private Limited

Contact

• Malcolm Davidson