ServiceNow Technical Lead

At R1 RCM, we strive to make healthcare simpler for our clients and patients. As a ServiceNow Technical Lead, you will play a key role in transforming the revenue cycle management services industry. With over 30,000 employees globally and 14,000 in India, our inclusive culture values every employee with robust benefits and engagement activities.

Our mission is to be the trusted partner for revenue management, so providers and patients can focus on what matters most. We prioritize doing what's best for our clients, patients, and each other. Our proven operating model complements healthcare organizations' infrastructure, driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The ServiceNow Technical Lead provides technical expertise, architecture, and development for the ServiceNow platform. This includes guiding teams to design, build, and implement scalable solutions, enforcing best practices, and ensuring high-quality delivery of applications for ITSM, ITOM, and other modules. Key responsibilities include solution design, pro-code development using JavaScript and APIs, integration with other systems, stakeholder collaboration, leading and mentoring development teams.

This role requires oversight of the ServiceNow Platform management and maintenance, acting with a sense of urgency, and adapting to changing priorities. The successful candidate should have overall ServiceNow technical skills, including experience with Integrations, SPM, ITOM, CSM, ITSM, and Asset Management.