Sr. ServiceNow Developer

Company: Capital Technology Alliance

Location: On-Site – Tallahassee, FL

Compensation: $60 – $65 per hour Position Summary

Capital Technology Alliance is seeking a highly experienced Senior ServiceNow Developer to manage the full lifecycle of ServiceNow product development, platform enhancement, and integration projects. The ideal candidate will have a proven background in ServiceNow development, IT product management, and cross-functional leadership within enterprise or government environments. Key Responsibilities

Product Development & Lifecycle Management

• Lead ServiceNow product development from initial planning to deployment and post-implementation support.
• Translate business requirements into actionable technical specifications and development plans.
• Manage development timelines, release schedules, and feature delivery.
• Monitor platform performance and prepare release readiness reports.

Cross-Functional Leadership

• Lead and coordinate multiple technical and business teams, including vendors.
• Collaborate with enterprise architects, developers, and business stakeholders to ensure smooth delivery.
• Drive project execution and motivate teams to achieve development goals.

ServiceNow Platform Management

• Configure, enhance, and integrate various ServiceNow modules.
• Ensure adherence to ServiceNow best practices and organizational standards.
• Oversee API and data integrations between ServiceNow and other enterprise systems.

CMDB & Discovery Tool Oversight

• Manage CMDB structure, data governance, and quality assurance.
• Oversee ServiceNow Discovery tool implementation and asset discovery processes.
• Ensure accuracy of configuration item (CI) and asset data across environments.

Agile & Iterative Delivery

• Support Agile delivery processes including backlog grooming, sprint planning, and sprint reviews.
• Adjust delivery plans based on stakeholder input and evolving business needs.

Governance, Compliance & Standards

• Ensure compliance with state IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.).
• Align ServiceNow activities with enterprise architecture, accessibility, and security standards.

Stakeholder Communication & Collaboration

• Communicate technical and functional information clearly to leadership and business users.
• Present updates on product functionality, metrics, and risk mitigation plans.
• Conduct training sessions and workshops for ServiceNow end-users.

Continuous Improvement & Quality Assurance

• Implement process and workflow improvements to optimize ServiceNow operations.
• Integrate user feedback to support continuous improvement and product enhancement.
• Monitor deliverable quality and ensure adherence to enterprise standards.

Documentation & Reporting

• Maintain up-to-date documentation for ServiceNow configurations, CMDB structures, and processes.
• Create reports on project status, risk management, and product readiness.
• Document lessons learned and provide recommendations for platform enhancement. Required Qualifications
• Minimum of 5 years of experience in business process analysis and systems analysis.
• Proficiency with Microsoft Visio and Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with Microsoft DevOps or Azure DevOps preferred.
• Strong knowledge of data migration, change management, and release management.
• Understanding of testing, QA tools, and techniques.
• Experience with Agile or Scrum methodologies.
• Familiarity with Florida Administrative Code Rules 60GG-1 – 60GG-5 is desirable. Required Skills
• At least 7 years of experience in IT product development and lifecycle management.
• Strong leadership experience managing complex, multi-team projects in enterprise or government environments.
• Expert-level knowledge of ServiceNow platform development, implementation, and integrations.
• Proven experience managing CMDB data structures, governance, and Discovery tool setup.
• Excellent communication and stakeholder management skills.
• Experience using collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps. Preferred Qualifications
• Familiarity with enterprise architecture alignment and standards compliance.
• Experience in solution prototyping, testing, and production release validation.
• Proven ability to implement continuous improvement and delivery practices.
• Experience working in government IT environments or large-scale enterprise projects.
• Prior experience in ServiceNow end-user training or onboarding support. Education & Certifications
• Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent experience.
• Required Certification: ServiceNow System Administrator Certification.
• Preferred Certifications:
• Certified Implementation Specialist (CIS) – ServiceNow
• Project Management Professional (PMP)
• ITIL Foundation or Agile/Scrum Certification Why Join Capital Technology Alliance
• Opportunity to work on impactful ServiceNow projects in a high-performance, collaborative environment.
• Engage in cutting-edge product development initiatives within the public sector.
• Competitive compensation and professional growth opportunities.

To Apply: Submit your resume and relevant certifications to be considered for this on-site role in Tallahassee, FL.