ServiceNow Technical Lead (Catalog and Knowledge Management)

NO SPONSORSHIP - NO OPT

Service Now Technical Lead (Catalog and Knowledge Management)

Open to remote.

ServiceNow Certified Systems Administrator (CSA), is now a must.

SALARY: $130k - $190k plus $30k - $40k bonus

LOCATION: McLean, VA – five days onsite OR Remote

Full relocation

You will focus on supporting the ServiceNow request management catalog. Knowledge modules. UI/UX reports and dashboards customize ServiceNow platform tests troubleshooting issues administration ISSM

Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space.

• Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
• Project Management: A leader managing multiple projects and work in a fast-paced environment.
• Now catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
• Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
• Customize the ServiceNow platform to meet approved business requirements and optimize user experience.

Qualifications:

• 8-10 years of relevant experience
• Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required.
• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
• Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
• Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
• Understanding of UX/UI best practices
• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.