IT Professional with ServiceNow Expertise

Job Description

We are seeking a skilled IT professional to join our team as a ServiceNow Enterprise Tools Support Specialist. This role requires a deep understanding of ServiceNow and enterprise-level IT tools, as well as excellent problem-solving and communication skills.

Responsibilities:

• Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools
• Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules
• Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools
• Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions
• Develop and implement automation and monitoring solutions to improve system reliability and performance
• Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools
• Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives
• Document technical solutions, system configurations, and standard operating procedures (SOPs)

Qualifications:

• 6 years of hands-on experience with ServiceNow administration and development
• Proficient in one or more enterprise monitoring or endpoint management tools
• Strong understanding of ITIL frameworks and best practices
• Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs
• Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision

Benefits:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform
• Training, Education and Certification Assistance
• Referral Bonus Program
• Pet Insurance
• Flexible Work Environment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.