ServiceNow Administrator Certified

ServiceNow Administrator Certified Location: Raleigh, NC- HYBRID Clearance: Public Trust

Required Skills:

Planning and design of new applications and configurations implemented, including:

• Design and implementation of Organization group roles pertaining to each defined Organization
• Design and Implementation of Change Coordinator groups (if needed)
• Performance evaluation and monitoring
• eAccess updates and integration
• New application integration
• Change Management oversight
• ServiceNow education/training
• Risk Management oversight
• Operations, maintenance, and management of ServiceNow platform
• System interfaces, eBonding & internal services (i.e., eAccess)
• ServiceNow Performance monitoring
• ServiceNow foundation data updates
• Monthly ServiceNow SOX audits
• CAT/Functionality tests prior to production implementations
• New application integration

General admin/operations support functions:

• Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
• Confirm that the configurations conform to USPS Standards
• Perform application support activities as specified
• Provide new development requirements as needed
• Document and verify the work being done meets USPS Standards
• Unit Test the systems and provide SIT/CAT plans/assistance
• Act as an escalation point for USPS ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
• Perform application and end user support as required; perform SME ServiceNow customer support
• Monitor USPS and IT ServiceNow emails and Incident tickets requesting technical assistance
• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design and CMDB
• Implement assigned Change Requests
• Perform monthly ServiceNow audit activities as defined by USPS
• Change Management administration and operations support for ServiceNow
• Administrative and operations support for ServiceNow suite of services

Preferred Skills:

• Bachelor's Degree in Computer Science, MIS, Engineering, or related field, which can be substituted with years of experience/work history
• Proven ability to be responsible for the daily administration, maintenance, and Change Management/Change Control
• Detailed knowledge of applicable security policies and standards
• Development experience
• Ability to work independently with minimal direction.
• Excellent communication skills to communicate to a wide variety of audiences, both business and technical

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